Legal
Privacy policy
Plain language, no dark patterns. What we collect, why we collect it, and how to make us stop.
This policy explains how Imarku Knives handles personal information on imarkuknives.com and on orders placed through store.imarkuknives.com. It applies to the official Imarku website and does not cover third-party sites we link to.
Who we are
Imarku Knives is the data controller for the information described here. Our address is 211 Erie St, Pomona, CA 91768, United States. Privacy questions can go to privacy@imarkuknives.com.
What we collect
- Order details. Name, email address, shipping address, phone number and the items you bought. Payment card details are handled by our checkout provider and are not stored on this website.
- Messages. The name, email address, topic and message you send through the contact form, plus any order number you include.
- Site data. Pages viewed, approximate location derived from IP address, browser type and device type, collected through analytics cookies if you accept them.
- Cookie choice. Whether you selected “Accept all” or “Essential only”, stored in your browser.
Why we use it
- To take, pack, ship and support your order, including warranty claims.
- To answer your message and keep a record of the conversation.
- To process returns and refunds.
- To understand which pages and products help people decide, if you consent.
- To meet legal, tax and accounting requirements.
- To prevent fraud and misuse of the site.
Who we share it with
We share only what is needed to run the shop: payment processors, shipping carriers, email and hosting providers, and our analytics provider if you accept analytics cookies. We do not sell personal information. We do not share your details with advertisers for their own use.
If we are required by law to disclose information, we will disclose only what is legally required and, where allowed, tell you about it.
How long we keep it
Order and tax records are kept for as long as accounting law requires. Support messages are kept for up to three years so we can look up a warranty claim. Analytics data is kept in aggregate and is not used to identify you. You can ask us to delete anything we are not legally required to keep.
Your choices
Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, and to object to certain processing. You can also withdraw cookie consent at any time by clearing the site data in your browser; the cookie banner will appear again on your next visit.
To exercise a right, email privacy@imarkuknives.com. We may ask for information to verify your identity before acting. We will respond within the time required by applicable law.
Cookies
Essential cookies keep the site working and remember your consent choice. Analytics cookies are optional and only load if you select “Accept all”. The banner appears the first time you visit and stores your answer locally in your browser.
International visitors
Imarku Knives is based in the United States. If you order from outside the country, your information will be processed in the United States, where privacy rules may differ from those at home. We use appropriate safeguards for transfers where required.
Children
The site is intended for adults buying kitchen tools. We do not knowingly collect personal information from children under 16.
Changes
If we change this policy, we will update the date at the top and, for significant changes, tell you by email if we have your address. The current version always applies to the site.
Privacy questions? Email privacy@imarkuknives.com or write to Imarku Knives, 211 Erie St, Pomona, CA 91768, United States.