Order changes
We can change an address or cancel an order before it is packed. Send the order number and the correction in one message, and we will try to catch it.
Customer care · Pomona, California
Tell us what you cook. We will tell you what to buy.
Product questions, order changes, returns and warranty claims all reach the same team. No ticket maze, no script. A person reads every message.
Imarku Knives customer care
We answer Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Most messages get a reply within one business day. If you have an order number, include it and we can skip the first round of questions.
- service@imarkuknives.com
Orders, returns and warranty - Partnerships
- partnership@imarkuknives.com
Press, wholesale and collaborations - Phone
- +1 909 769 9605
Monday to Friday, 9:00 to 18:00 PT - Workshop
- Imarku Knives
211 Erie St
Pomona, CA 91768
United States - Follow
Send a message
Fields marked with an asterisk are required. We use your details only to answer this message. See the privacy policy.
Message received.
Thank you, . Your message is with our customer care team in Pomona. We reply within one business day, Monday to Friday.
Need to add an order number? Reply to the confirmation email or call +1 909 769 9605.
Before you write
Some answers are already here.
Shipping times, return steps, sharpening angles and what is inside each set. If your question is one of the common ones, the FAQ will be faster than waiting for us.
Read the FAQReturns
Thirty days from delivery. Send your order number and the reason. We will reply with a return address and instructions. Refunds are issued after inspection.
Warranty
One year on materials and workmanship. A photo of the issue and your order number are usually enough to start a claim. Chips from misuse are not covered.